Covid-19 Has Changed Shopping for Good, Retail Giants Predict

Bloomberg, Nov. 17, 2020–Leslie Patton
Shopping may never be the same thanks to the Covid-19 pandemic. The consumer behaviors that accelerated at the start of the virus — think digital ordering, bulkier baskets and no margin for error when it comes to delivery — are showing zero signs of abating eight months in. The shift toward online shopping is here to stay.