Hospitality Industry Turns to Tech to Lure Guests Back

Wall Street Journal, Aug. 5, 2020–Sara Castellanos
U.S. hotel companies are doubling down on automation and fast-tracking technologies such as digital room keys and voice-activated digital assistants to minimize contact between guests and hotel staff amid the coronavirus pandemic. Guests who would prefer not to interact with hotel staff at many MGM Resorts International hotels in the U.S. can process payment, verify their identity and get a digital room key through a mobile app on their phone. (subscription)