Struggling Borrowers Want To Pause Their Mortgage Payments. It Hasn’t Been Easy

Wall Street Journal, Apr. 3, 2020–Orla McCaffrey, Andrew Ackerman (subscription)
Struggling homeowners are flooding their mortgage companies with requests for help as the coronavirus pandemic wrecks the economy. Many are having a hard time getting it. Homeowners say they are waiting hours on the phone just to reach a real person. When they do, some are told that getting an answer could take weeks.