MBA Compliance Essentials Consumer Complaints Resource Guide Available; Webinar May 29
The MBA Compliance Essentials Consumer Complaints Resource Guide serves as a base for the development of your company’s policies and procedures in this important area.
And join MBA Education on Wednesday, May 29 for an informative webinar, Update on Recent Activity & Managing Consumer Complaints.
The Consumer Financial Protection Bureau made establishing its consumer complaint system a top priority and also made clear that the choice of who will be examined will at least in significant part be “complaint driven.” Toward that end, the Resource Guide enables you to understand how to establish a robust, trackable consumer complaint management system; learn how to interface properly and effectively with the CFPB consumer complaint portal; become familiar with the required responsive timing requirements; and, develop clear and comprehensive policies and procedures.
Authors
–Mitchel H. Kider, Managing Member, Weiner Brodsky Kider PC
–James M. Milano, Member, Weiner Brodsky Kider PC
Topics
–Statutory Sources of Requirements for Handling Consumer Complaints
–State Law Requirements
–Model Policy and Disclosures
–Checklists to assure adherence to policies and procedures
To purchase the Resource Guide and other MBA Education materials, visit the MBA Online Store: https://store.mortgagebankers.org/ProductDetail.aspx?product_code=DL2-011282-WC-W&_ga=2.50913967.748872513.1556737730-547995072.1551873544. MBA Compliance Essentials guides are available in electronic format only.
On Wednesday, May 29, MBA Compliance Essentials and MBA Education will hold an informative webinar, CE: Update on Recent Activity & Managing Consumer Complaints, from 2:00-3:30 p.m. ET.
In this webinar, Kider and Milano will guide you through the background and regulatory requirements, fundamentals, and practices to assist your company in reducing the inherent risks of complaints going unresolved.
Who Should Attend
–Compliance Managers and Staff
–Operations Personnel
–In-House Council
–Training Supervisors
Login instructions will be sent to paid attendees in advance of the webinar. All paid attendees will receive a copy of the audio recording and PowerPoint deck at the conclusion of the webinar.
To register, click https://store.mortgagebankers.org/ProductDetail.aspx?product_code=E2191718Y%2FREGIS&_ga=2.122269197.748872513.1556737730-547995072.1551873544.
Discounts
This webinar is complimentary to purchasers of the Consumer Complaints Resource Guide. Please contact Lisa Volb at LVolb@mba.org for the promo code.
