Servicers Not Providing Enough ‘Wow Factor’ to Keep Borrowers Loyal
National Mortgage News, Feb. 27, 2019–Elina Tarkazikis (subscription)
Mortgage servicers are not doing enough to keep borrowers loyal when it comes to the next loan. Only 17% of borrowers will use their same servicer to originate or refinance a mortgage loan, according to the Mortgage Bankers Association.
