MBA Education School of Mortgage Servicing July 16-26


MBA Education offers its popular School of Mortgage Servicing instructor-guided online course from July 16-26.

School of Mortgage Servicing is a hands-on instructor-guided online course is designed to present an overview of basic servicing functions and potential compliance risks of not applying appropriate processes. The course reviews important correlations and interconnectivity between business units within the servicing organization and uses real life examples of issues that servicers face today.

The course also addresses principles and fundamentals for success, including strategies for building a servicing portfolio, building a customer base, successful vendor selection and management, and developing company policies and procedures. Regulatory requirements and National Servicing Standards are also discussed.


–Describe the servicer’s important role in mortgage banking

–Describe key concepts and principles related to escrow management and cash management

–Understanding the importance of building and maintaining a performing asset- the servicing portfolio

–Assess financial, operational and natural disaster risks to the servicing organization and methods of mitigating those risks

–Better understand the CFPB focus on selection and management of vendors, especially those who interact with your clients

–Understand the critical role that effective quality control measures and regulatory compliance play in servicing

–Identify functional areas and the role of the servicer in default management and risk mitigation

–Discuss and report on quality control and regulatory compliance measures

–Describe strategies for development and deployment of effective processes and procedures for servicing

–Discuss the current regulatory environment and how the implementation of the new national servicing standards and the CFPB requirements has impacted servicing

Who Should Attend

–Servicing staff

–Front-line management

–Risk managers, analysts, auditors, quality control and compliance personnel

–0-4 years of servicing experience

Course Instructor

Lead Instructor: Patricia Taylor, Managing Director, New Directions Consulting Services
Holly Spencer Bunting, Partner, Mayer Brown LLP
Sara Taylor, Managing Director, TurtleBay Advisory Services
Seth Sprague, CMB, Executive Vice President, Phoenix Capital Inc.

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MBA Diversity and Inclusion scholarship opportunities are available for this offering. Click for more information:

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