MBA Premier Member Profile: Sutherland Global
(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association.)
As a process transformation company, Sutherland Global rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.
Sutherland serves the mortgage industry as a provider of end-to-end mortgage solutions including loan origination, operations, servicing, as well as an array of digital solutions including a mobile app for mortgage operations, robotic process automation, and data analytics. With innovation labs in San Francisco and London, Sutherland enables mortgage companies to walk in their customers’ shoes with journey mapping, and process improvement implementations to positively enhance the customer journey.
Key Senior Personnel
–Scott Slifer, Global Head of Mortgage
–Krishnan Swaminathan, Global Head of Mortgage Product Development
–Kim Hoffman, Global Head of Mortgage Operations
–Michael Danlag, Global Head of Mortgage Servicing
MBA: What is the most important issue facing your company right now?
SCOTT SLIFER: The most important issue facing our company right now is supporting mortgage lenders in their quest to operate more efficiently, make investments in the right technology, and improve the overall customer experience. To operate more efficiently, Sutherland helps mortgage companies make sure they’re leveraging their teams correctly to close loans as quickly as possible. We achieve this by keeping loans in motion 24 hours a day, seven days a week. In terms of leveraging the right technology, we help lenders with tech investments and emphasize the benefits of robotic process automation. Mortgage companies have seen a 40-60% improvement in productivity resulting from RPA, and we are helping lead the charge for the industry. Finally, we help our clients improve their customer experience. Through leveraging our labs solutions, Sutherland helps mortgage companies improve their customer journey and drive efficiency for their organizations.
MBA: What are some key trends your company is tracking?
SLIFER: Key trends that Sutherland is tracking include leveraging digital in the mortgage process, loan origination and conversion metrics, and more.
MBA: Why did your company join the Mortgage Bankers Association?
SLIFER: Sutherland joined the Mortgage Bankers Association as this organization offers a direct connection to our industry unlike any other organization. Staying in tune with the Mortgage Bankers Association has allowed Sutherland to keep our finger on the pulse of the industry and more deeply understand the challenges facing mortgage companies.
MBA: How has being an MBA Premier Member benefited your company?
SLIFER: Being an MBA Premier Member has benefited Sutherland as it has allowed us to have a direct link to the greater mortgage industry. Through our membership we have been able to make connections at every level in the industry through events, networking functions, and thought leadership offered by MBA.
(MBA Premier Member Profiles are a service provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact Rashida Holmes at rholmes@mba.org or 202/557-2779.)
