Register for MBA Servicing Operations Study and Forum for Prime and Specialty Servicers; Deadline Jan. 15

The Mortgage Bankers Association has begun enrollment for its 2019 Servicing Operations Study and Forum (covering 2018 data). Sign-up deadline is Jan. 15, 2019.

The annual SOSF offers highly detailed and comprehensive operational and financial servicing metrics to industry participants. Now in its 21st year of production, this benchmarking series sets the standard for servicing managers and mortgage banking executives to measure their servicing departments.

Functional cost areas covered in this survey include:

–Customer Service: Statements and Billings
–Customer Service: Call Center
–New Loan Set-Up and Transfers
–Payoff/Lien Release
–Investor Reporting
–Loss Mitigation
–Other Default
–Servicing Systems
–Quality Assurance
–Record Retention
–Executive Management and Specialized Functions

As a benefit of participation, you receive not only data outputs but the opportunity to meet your peers and discuss results at a Servicing Operations Forum, held in May. To participate in our 2019 Study and Forum (2018 Data) you must sign up to participate by Jan. 15, 2019.

Download the brochure and registration form ( to learn more about this study. You may also contact Marina Walsh at or (202) 557-2817; or Jenny Masoud at 202/557-2879.