Balancing High-Tech And High-Touch Customer Experience: Why It Matters
Mortgage Orb, Apr. 12, 2017–Sandeep Hinduja
In lending, there is no doubt that digital transformation is required to remain relevant, and there is an abundance of new apps and portals available today. However, because many lenders still rely heavily on relationships and referrals, complete replacement of physical with digital simply isn’t sustainable.
