MBA Premier Member Profile: Indecomm Global Services
(One in a continuing series of Premier Members of the Mortgage Bankers Association.)
Indecomm Global Services, Edison, N.J., offers consulting, outsourcing, learning and technology solutions to its clients in the mortgage industry.
Indecomm combines technology platform-driven outsourcing solutions with a flexible delivery model. Indecomm helps its customers improve profitability, gain time-to-market advantage, and achieve immediate return on investment. With more than 3,500 associates worldwide, Indecomm services its customers from global delivery centers and offices in the United States, Singapore, Malaysia, the United Kingdom and India. For more information, visit www.indecomm.net.
Indecomm’s vision is to operate as one seamless entity to its clients by offering the entire spectrum of its services and capabilities. Indecomm aspires to be the number one provider of business processing services to every facet of the fast-moving mortgage industry. The company offers a wide spectrum of outsourcing solutions powered by its proprietary technology platforms to lenders, servicers, mortgage insurers and title and settlement companies. The company’s mortgage learning solutions leverages its proprietary learning management system and the high quality content developed by Mortgage U.
Mortgage Service Offerings
–Mortgage Lifecycle Outsourcing Solutions: Loan Set-Up, Processing, Underwriting, Closing, Processing Support, Underwriting Support, Closing Support, Comprehensive Collateral Review, Servicing Support
–Risk Management Solutions: Quality Control, Pre-Funding Audit, Compliance Review, Post- Closing Audit, Disclosure Reviews, Government Insuring and Collateral. Quality Control Review
–Document Management Solutions: eRecording, Mail-Away Recording, Final Documents Management, Assignments and Lien Releases
–Mortgage Learning & Consulting Solutions: eLearning, Education, Consulting, Operations Reviews, Policies and Procedures, FHA/VA Mastery, Operations Health Check
–Title and Settlement Solutions: Order Entry, CPL Letter, Title Search, Examination and Preparation, Tax Services, Escrow Services, Payoff Services, HUD Preparation, Pre-Closing Audit, Post-Closing Hub
Technology Platforms
The cornerstone of Indecomm’s outsourcing solutions is its technology platforms. These platforms include:
–Kaizen for risk management
–ViewPoint to manage and track mortgage documents
–Dynamic Doc Hub for post-closing services
–Income Analyzer
–Yellow Platter Learning Management System for eLearning
–iTitleHub for title search, examination, and document preparation
–TRIP – one stop source for all recording information
SaaS Platforms
Indecomm’s offers our following technology platforms as SaaS solutions:
–Kaizen Risk Management Platform
–Income Analyzer
–Publishing Portal
–Yellow Platter Learning Management System
–Inteledoc Direct
MBA NEWSLINK: What trends do your company find compelling in the next few years?
INDECOMM: Lenders are recognizing the value of leveraging Optical Character Recognition in all phases of the loan process. Indecomm is leading the way in combining OCR with our seasoned technology platforms to bring new efficiencies to the operations and reducing errors in critical steps such as compliance validation, funding and purchase of MSRs and whole loan pools.
The election has the potential to change the landscape for housing. Whether this is a tightening or loosing of regulations, or swing in interest rates, lenders will continue to face dramatic shifts in competition and oversight. OCR enabled technology is more than a trend; it will become a necessary part of the lending processes in order to effectively manage change.
NEWSLINK: What is the single most important issue facing your company right now?
INDECOMM: The industry continues to face staffing challenges with the lower rates and improved housing markets. Lenders across the country are embracing the variable cost model of outsourcing every step in the loan process. Indecomm is providing outsource opportunities for lenders in all departments including processing, underwriting, closing, post-closing, funding, final documents and servicing. We have developed a robust onboarding and training model that works closely with our client partners to ensure quality deliveries in a quick timeframe.
NEWSLINK: Why did your company join the Mortgage Bankers Association?
INDECOMM: Indecomm has a long standing relationship with MBA. Indecomm-Mortgage U, our mortgage training and consulting division, has supported the education needs of the MBA and speaking at MBA conferences for more than 15 years. The MBA Education team is a terrific group. We have collaborated on training content development, SOMB (School of Mortgage Banking) courses, eLearning and classroom support. MBA is a valuable partner in reaching the industry through education and events.
NEWSLINK: How has being a Premier level member benefited your company?
INDECOMM: Indecomm is a proud supporter of the mortgage and title industries. We believe strong financial support of the MBA helps our clients’ voices be heard in Washington. MBA advocacy helps ensure our clients have a viable housing and secondary market. As a Premier member, we have been able to reach more lenders by taking full advantage of the MBA offerings.
(MBA Premier Member Profiles are a service provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact Julie Dychkewich at jdychkewich@mba.org or 202/557-2779.)
