About One-Fifth of Mortgage Borrowers Were Unhappy With Their Lender
Wall Street Journal, Dec. 14, 2016–Friedman, Robyn A.
The J.D. Power 2016 U.S. Primary Mortgage Origination Satisfaction Study found that unhappy mortgage customers fell into two categories. One group cited a lack of communication, unmet promises and other problems with the lender. The other group of respondents said they felt pressured to choose a particular mortgage product.
