MBA Education Update on Recent Activity and Managing Consumer Complaints Webinar Dec. 12

MBA Education presents a webinar, Update on Recent Activity and Managing Consumer Complaints, on Monday, Dec. 12 from 2:00-3:30 p.m. ET.

The Consumer Financial Protection Bureau and other regulators receive hundreds of thousands of financial services consumer complaints each year, many of which are in the area of mortgage finance and related issues. Handling consumer complaints has become one of the most important functions a financial services company must do to avoid extreme reputational harm, increased regulatory direction and severe monetary penalty.

In this webinar, drawn from the pages of the Compliance Essentials Consumer Complaints Resource Guide, legal and compliance experts will guide you through the background and regulatory requirements, fundamentals, and practices to assist your company in reducing the inherent risks of complaints going unresolved.

Objectives

–How to create a robust, trackable consumer complaint management system
–How to interface properly and efficiently with the CFPB consumer complaint portal
–How to ensure that your operations are meeting strict timelines to resolve complaints, and respond appropriately
–Best practices and tips on how to develop and draft company-specific policies and procedures
–How states have developed their own methods for addressing or policing consumer complaints and where state and federal actions may intersect

Who Should Attend

–Compliance Managers and Staff
–Operations Personnel
–In-House Council
–Training Supervisors

Speakers

–Mitchel Kider, Managing Member, Weiner Brodsky Kider PC
–Ken Markison, Vice President and Regulatory Counsel, Mortgage Bankers Association
–James Milano, Member, Weiner Brodsky Kider PC
–Sheila Strong, Vice President of Compliance and General Counsel, AmeriFirst Home Mortgage

To register, click https://store.mortgagebankers.org/ProductDetail.aspx?product_code=E2171718C/REGIS.

Discounts
This webinar is complimentary for purchasers of the Compliance Essentials Consumer Complaints Resource Guide. Please contact Lisa Volb at lvolb@mba.org to receive complimentary access or to purchase the guide.

For more information, click https://www.mba.org/store/events/webinar/update-on-recent-activity-and-managing-consumer-complaints.