School of Mortgage Servicing (Online), July 14-24

July 1, 2025

About the Event
This hands-on instructor-guided online course describes principles and strategies of key residential mortgage servicing functions, reviewing the important correlations and interconnectivity between business units within the servicing organization. The School of Mortgage Servicing not only reviews basic servicing functions and the potential compliance risks of not applying appropriate processes, but it also provides insights into how best to implement processes to minimize these risks.

The course is offered in a series of eight interactive two-hour Zoom webinars over a two-week period. Poll questions, chat questions, and online discussions engage the learners. To earn a certificate of completion, students are required to pass daily quizzes and a final exam.

Topics:
Servicing Concepts
Building a Servicing Portfolio and Maintaining a Customer Base
Cash Management, Escrow Administration, and Investor Administration
Regulatory Compliance and Quality Control
Bankruptcy, Foreclosure, and REO
Loss Mitigation
MSR Portfolio Valuation
Current Issues

Format:
Instructor-Guided Online Course

Intended Audience:
Servicers
Front-Line Managers
Risk Managers
Analysts
Quality Control and Compliance Personnel

Experience Level(s):
Entry-Level
Intermediate

Program Times:

Week 1:

Monday, July 14 (11:00 AM – 1:00 PM ET)
Tuesday, July 15 (11:00 AM – 1:00 PM ET)
Wednesday, July 16 (11:00 AM – 1:00 PM ET)
Thursday, July 17 (11:00 AM – 1:00 PM ET)

Week 2:

Monday, July 21 (11:00 AM – 1:30 PM ET)
Tuesday, July 22 (11:00 AM – 1:30 PM ET)
Wednesday, July 23 (11:00 AM – 1:30 PM ET)
Thursday, July 24 (11:00 AM – 1:30 PM ET)
** Webinars may vary in duration depending on the subject matter**