MBA Premier Member Profile: Sagent
(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association)
MBA NewsLink: Please provide a brief description of your company (i.e., name of company; is it a subsidiary? Brief history; summary of products and services)
Sagent powers banks and lenders to make loans and homeownership simpler and safer for millions of consumers. We bring the modern experience customers now expect from loan originations to loan servicing, where lifetime customer relationships are managed and grown.
Sagent platforms let consumers manage their home-owning lives from anywhere while giving servicers lower costs, scale compliance, and higher servicing values through full market cycles. With our mission to lead the evolution in loan servicing by solving its most complex challenges, we’re committed to transforming the $14T servicing industry with modernized technology that creates seamless and efficient processes for servicers and the customers they serve.
With our latest platform, Dara, it provides users with a single solution to unify all data and user experiences for servicers and homeowners across the entire servicing lifecycle. Dara streamlines and simplifies the servicing experience, which is comprised of its six root components, Core, Consumer, Default, Movement, Data and AI.
In addition, Sagent’s other suite of products include CARE, our consumer platform that links a modern, bank-on-your-phone experience for borrowers with seamless human care from servicers. DataScape, a cloud-based framework to simply and improve loan servicer’s use of data, LoanServ, the industry’s most modern loan management platform for all mortgage and consumer loans, and Sagent Tempo, a thoughtful platform to aid the modern consumer loss mitigation cycle.
MBA NewsLink: Please provide a list of key senior personnel
Geno Paluso, CEO
Perry Hizendeger, EVP, Servicing
Jesse Decker, EVP, Customer Success
Matt Tully, Chief Compliance Officer
MBA NewsLink: What are some key trends your company is tracking?
Sagent’s products are designed to modernize the servicing industry by incorporating real-time data updates, AI, and cloud-native open API ecosystems into Sagent products. Our commitment to adapting these technological advances keeps Sagent engaged with AI and data regulation across the country and at every level of government. Additionally, since our products seamlessly incorporate real time regulatory updates it is critical that we track these ever-evolving updates.
In addition to AI, Sagent is committed to supporting the Mortgage Industry Standards Maintenance Organization’s (MISMO) mission to help the Federal Housing Agencies efficiently collect necessary servicing loan data to better serve borrowers experiencing financial difficulty, enable data-driven policy decisions, generate predictive analytics, and conduct oversight.
MBA NewsLink: Why did your company join the Mortgage Bankers Association?
The decision to join MBA was a simple one for Sagent to make. As the premier voice throughout the entirety of the real estate finance industry, MBA provides Sagent with a forum to engage and build relationships with peers across the industry and engage in meaningful MBA led educational opportunities.
Additionally, MBA facilitates opportunities for Sagent to share the technological progress we have made in our mission to revolutionize America’s $14 trillion mortgage servicing industry. These events allow us to highlight the unique value our services provide to our customers and partners.
By joining MBA, Sagent is given the opportunity to participate in advocacy efforts for the issues we care about most from AI to data standardization, alongside a unified strong voice in the industry. One way that we work to support those initiatives is our partnership with MISMO where we share the same goal to standardize servicing data. As part of these efforts, Sagent powers MISMO’s Federal Housing Agency Servicing Dataset Working Group. As an MBA member, Sagent is better able to support our customers, further advocacy efforts, and modernize the servicing industry.
MBA NewsLink: How has being an MBA Premier Member benefited your company?
As an MBA Premier Member, Sagent has been able to exponentially increase brand visibility across the industry via key MBA events, including Annual, Servicing, Secondary and IMB conferences.
At MBA Servicing 2024, Sagent launched Dara, the first mortgage software platform to unify all data and user experiences for servicers and homeowners across the entire servicing lifecycle. Dara’s launch was a triumphant success and MBA Servicing served as an ideal event to introduce key industry partners to the core components of Dara.
Sagent leaders have contributed to industry thought leadership through participation in speaking events, panels, and publications facilitated by MBA.
Additionally, Sagent has been a key contributor to MBA advocacy efforts by hosting substantive MORPAC receptions. Sagent’s MBA Premier Membership has also provided Sagent team members the opportunity to participate directly in efforts to advance critical advocacy efforts, namely in Sagent Chief of Staff Matt Tully’s role as a MISMO board member. As a board member, Matt continues to advance the development and adoption of industry data standards.
MBA educational resources have contributed substantially to our team’s ongoing efforts to further cultivate Sagent’s real estate finance expertise. An impressive 41% of Sagent employees have already completed an MBA course!
