MBA Newslink Premier Member Profile: nCino
(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association.)
MBA NewsLink: Please provide a brief description of your company
Based in Wilmington, N.C., nCino is a worldwide leader in cloud banking whose SaaS solutions are transforming the operations of more than 1,800 financial institutions globally. nCino’s Mortgage Suite increases lenders’ profitability by automating loan processing and closing, delivering modern customer convenience, surfacing data insights and simplifying incentive compensation management.
The nCino Mortgage Suite consists of three products that unite the people, systems and stages of the mortgage process to deliver a seamless, end-to-end solution for IMBs, banks and credit unions:
Mortgage is a mobile-native digital mortgage solution that enables lenders to efficiently originate, process, and close loans from anywhere. It goes beyond typical point-of-sale (POS) capabilities to ensure customers enjoy a seamless experience at every step in their homeownership journey, from initial contact to application/approval to the final closing — all with a single log-in. With dedicated title collaboration tools and support for multiple closing scenarios, nCino Mortgage also offers a modern digital closing experience, improving lenders’ speed, security, liquidity, and savings.
Incentive Compensation gives lenders one place to manage, audit, analyze, and report on all their loan compensation data, transactions, and communications. It saves lenders countless hours each payroll period by replacing manual incentive compensation paperwork and processes with accuracy, transparency, and flexibility.
Mortgage Analytics empowers lenders to deploy a unified data strategy with turnkey mortgage insights and analytics that increase productivity and efficiency through intuitive dashboards, instant pipeline and performance data views, loan-level drill-downs, scorecards, and more.
The entire Mortgage Suite supports bidirectional integration to popular loan origination systems (LOS), eliminating the need to build a data warehouse or hire developers, business analysts, and solution architects. Learn more at https://www.ncino.com/mortgage/us.
MBA NewsLink: Please provide a list of key senior personnel
Ben Miller, EVP, US Mortgage
Ben oversees the growth, expansion, and innovation of the nCino Mortgage Suite as it continues to transform the home lending industry. A seasoned leader with more than 15 years of experience driving innovative business strategy, operations, and go-to-market activities in the U.S. mortgage market, Ben co-founded SimpleNexus and guided that company through three years of quadruple-digit growth and its eventual acquisition by nCino.
John Aslanian, SVP, US Mortgage
John has more than 20 years of experience in mortgage technology, where his roles have focused on building high-performing sales teams and connecting lenders with the tools they need to achieve their desired business results.
Jay Arneja, VP, eClose Solutions
Jay Arneja has over 25 years of mortgage industry experience, including leadership roles at MERS and Freddie Mac. She has helped countless mortgage companies optimize their deployment of technology. Jay is a vocal advocate for wider industry adoption of eClose solutions that make mortgages more efficient and cost-effective for borrowers and financial institutions alike. She serves on the board of Next Step Network, a nonprofit working to expand sustainable homeownership through factory-built housing.
Nicole Haverly, Executive Director, Support Engineering
Nicole brings over a decade of experience in financial services to her role as nCino’s executive director of support engineering. Her team delivers 24/7 support to nCino customers as their business needs change, regulation requirements evolve, and product updates are released. Nicole is also president of Women nTech, nCino’s Employee Resource Group dedicated to fostering gender diversity and inclusion within the tech industry.
Mari Denton, Director, Incentive and Analytic Solutions
Prior to joining nCino, Mari was in charge of performance analytics and compensation administration for Caliber Home Loans, one of the highest-volume lenders in the United States. Before that, she served as vice president of compensation administration and plan analysis for Mr. Cooper. Mari’s passion for data-driven problem solving and firsthand experience working inside large financial institutions make her uniquely qualified to help lenders tackle complex business challenges and drive better results. As Director of Incentive and Analytics Solutions, Mari has helped hundreds of lenders more effectively manage their incentive compensation, productivity, loan pipelines, and more.
Pam Faulkner, Director, Professional Services
Pam has devoted the last 25 years of her 40-year mortgage career to helping lenders get the most out of their technology solutions. Her drive to create modern, mobile-friendly mortgage experiences was instrumental in the launch of nCino Mortgage’s mobile disclosures and the development of its eClose features. Her love of learning and willingness to share knowledge has also made her a highly sought-after educator and speaker in the industry.
Tyler Prows, Director, Mortgage Product Management
A seasoned product leader, Tyler supported the launch of many nCino Mortgage Suite popular features, including integrated disclosures, hybrid eClose, and Closing Portal. He continues to play a pivotal role in the development and execution of new features designed to address mortgage industry pain points. Tyler has almost a decade of experience in the mortgage industry and is a recipient of HousingWire’s Rising Star award.
MBA NewsLink: What are some key trends your company is tracking?
Operational challenges facing lenders today
Lender profitability and performance benchmarks drawn from our mortgage business intelligence (BI) and data analytics suite
Incentive compensation trends for loan officers, underwriters and other commission-eligible roles
Legislative/regulatory trends and their impact on mortgage operations, compliance, and technology
Consumer preferences and behavior across different demographics and during each stage of the homeownership journey
The use of AI/ML, including generative AI, to to help financial institutions become more predictive, personalized and proactive
The migration from single channel to omni-channel experiences that improve the customer experience, promote cross-sell and reduce time-to-offer
MBA NewsLink: Why did your company join the Mortgage Bankers Association?
nCino values our premier membership with the MBA, recognizing it as a strategic investment. As the preeminent trade association representing the interests of the U.S. real estate finance industry, the MBA provides invaluable opportunities for collaboration and networking with potential clients, partners, regulators, and experts.
MBA NewsLink: How has being an MBA Premier Member benefited your company?
Through its membership, conferences and committees, the MBA facilitates meaningful connections and business prospects for nCino. In addition, the MBA offers a wealth of industry insights, research and educational resources that help our team stay well-informed about emerging trends and regulatory shifts.
nCino also views the MBA community as a platform from which to share our informed perspective as a leading global provider of cloud banking software for financial institutions. Built by bankers, for bankers, nCino was a first-mover in native cloud applications and remains on the cutting edge of today’s financial technology trends, from omni-channel experiences to generative AI to headless APIs.
(MBA Premier Member Profiles are provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact MBA Director of Associate Membership Alicia Goncalves, CMB, at AGoncalves@mba.org or call 202/557-2920.)
